TRAINING

Self-Paced, On-Demand Courses
  • Exploring the Hispanic Culture: Introductory Course - $199
    Understand the changing needs of your credit union’s immigrant members through this introductory training for credit union staff. Explore why your credit union should reach out to Hispanics in particular, learn some nuances of this new market and understand how these cultural differences affect your role at the credit union and your interaction with members and potential members. Click here to buy online.
     
  • Hispanics and Immigration - $149
    By the end of this Training on Demand course, you should be able to describe the immigrant experience, better understand where Hispanics come from, identify factors that drive immigration to the United States, describe the broad immigration process and more. Click here to buy online.
     
  • Alternative Forms of Identification and Documentation - $149
    By the end of this Training on Demand course, you should be able to explain the characteristics of a Customer Identification Program (CIP) and how to implement one, identify the most common forms of identification and documentation used by Hispanic immigrants and determine when alternative forms of identification are acceptable. Click here to buy online.
Webinars
 
Reaching out to the Hispanic market takes more than just translating your publications into Spanish. You must commit to embracing the cultural needs and expectations of the Hispanic community. With Coopera’s expertise in both credit union and Hispanic markets, we are prepared to train your staff in order to help propel your organization into the future.
 
2013 Archived Hispanic Outreach Webinars:

Podcasts

NEW The Multifaceted Hispanic Market Podcast

Onsite Sessions and Workshops
Training sessions are enhanced by team exercises, guest speakers and peer learning. They are customized to your specific needs.

Topics include:
  • Setting the Foundation for Hispanic Outreach
  • Hispanic Outreach through Coopera’s 4Ps
  • Personnel Development, Recruitment and Retention Strategies
  • Developing the Right Processes
  • Marketing and Promotion to Hispanics
  • And many more
 
Contact Coopera for price information on all training items listed.
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Coopera | 1500 NW 118th Street | Des Moines, Iowa 50325 | 866.518.0214 | info@cooperaconsulting.com

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